Day One

WEDNESDAY 9 OCTOBER 2019

 

GO TO DAY TWO  GO TO WORKSHOPS

REGISTER NOW

08:00
Registration and welcome coffee

08:50
Opening remarks from the Chair

Dom Pym
Chief Executive Officer and Co-founder
Up

9:00
International Keynote – The Future of Digital Banking
  • Envisioning the banking landscape of tomorrow
  • The rise of the tech titans: how should banks respond?
  • How can the traditional banks build collaborative relationships with the new players entering the market
  • Putting the customer first and at the heart of your business operations

Simon Vans-Colina
Co-founder & Engineer/ API & Open Banking Lead
Monzo Bank

09:40
Current state of play in digital banking in Australia: A deeper look at the evolving role of technology & innovation in future banking for the Australian landscape

Banking leaders must come together to propel and drive forward change and innovation for the banking sector. With the rise of neo banks coming into the market, it’s more important than ever for traditional banks to drive innovation and digital eco-systems in order to survive and flourish in this ever changing market.

This keynote address will delve into what the coming decade has in store for the banking industry and how new infrastructure and technologies will inspire innovation to further improve customer experience (CX).

Dom Pym
Chief Executive Officer and Co-founder
Up

10:20
Panel Discussion: Digitalising Banking or Digital Banking? Tackling the digital banking revolution vs the birth of neo banks

To succeed in the digital age, banks need to radically change – from managing transactions, workflows, designing products to engaging with customers. It’s all about speed, agility and innovation. This discussion will challenge the big banks, financial institutions and building societies on what the future of digital banking entails as neo banks enter the Australian banking industry.

  • Digital transformation – what does this really mean for the customer?
  • Assessing new technologies such as artificial intelligence (AI), automation, Blockchain and IoT for the new digital age
  • How digital banking will foster collaboration and innovation between banks, vendors and fintechs 
  • Cutting through the hype of digital banking to deliver superior digital experiences as traditional banks and neo banks go head to head with each other

Moderator:

Dom Pym
Chief Executive Officer and Co-Founder
Up
 

Panellists:

Joseph Healy
Co-founder & CEO
Judo Bank

Lucy Anderson
Head of Payments Innovation
Australian Payments Network

Maria Loyez
Chief Customer Officer
Volt Bank

11:00
Morning tea break

Compliance and Regulation

11:30
Balancing customer and regulatory compliance with speed and efficiency
  • Compliance challenges in a post Royal Commission landscape and what it means for the future of banking
  • Vertical integration, conflicts of interest and cultural conduct within organisations as key compliance challenges

Gaayathri Periasami
Compliance Manager - Wealth Investment Products Customer Centre,
Bendigo & Adelaide Bank Limited

12:00
Panel Discussion: Customer data in the new era of open banking

The new open banking regime and timeline means that banks will need to implement new strategies surrounding customer data. This session explores how to strike the right balance between privacy and transparency.

  • How will banks cope with all the challenges the open banking regime brings?
  • Rethinking traditional business models on customer data and privacy
  • What role do regulators play to ensure a successful roll out?

Moderator:

Dom Pym
Chief Executive Officer and Co-founder
Up

 

Panellists:

Elizabeth Hampton
Deputy Commissioner
Office of the Australian Information Commission

Bruce Cooper
General Manager, Consumer Data Right Branch
Australian Competition and Consumer Commission (ACCC)

Lauren Solomon
Chief Executive Officer
Consumer Policy Research Centre

12:40
Regulation for neo banks

With the rise of neo banks entering into the Australian banking market, there has not been a more pressing time for traditional banks to lift their investment in technology to avoid the fate of once-iconic brands that have been wiped out by disruption.

  • Stepping up their investment in operational and information security infrastructure to operate in a safe and sound way for the community
  • Overcoming the challenge to strike the right balance between investing in new technology-based products whilst maintaining older “legacy” systems
  • The rise of “digital wallets” – offering banking without being a bank
  • Cloud computing for future banking: what are the safety and security implications?

Melisande Waterford
General Manager - Strategic Programs Group
APRA

13:10
Networking lunch

Rise of the neo banks

14:00
Panel Discussion: What will neo banks do to capture market share?

In this session, we’ll explore how neo banks will shake up the banking industry and what it ultimately means for the consumer.

  • Customer First – putting the customer journey at the heart of your operation
  • Customer adoption with the rise of neo banks
  • New skills, new teams – keeping up with recruitment and training
  • Leadership and culture transformation – how workplaces must evolve to adapt to the changes digitisation and neo banks will bring

Panellists:

Eric Wilson
CEO & Co-founder
Xinja

Dom Pym
Chief Executive Officer and Co-founder
Up 

Simon Vans-Colina
Co-founder & Engineer/ API & Open Banking Lead
Monzo Bank

14.40
Leveraging Artificial Intelligence (AI) to create the ultimate customer experience
  • Effectively utilising data & how AI can create a more accurate, overall customer picture
  • How to drive digital transformation beyond IT to instill a customer centric-focus exploiting emerging technologies; how to anticipate the next wave of tech and business disruption to deliver a new competitive advantage
  • Leveraging big data to create more efficient operations, higher profits and happier customers

Jamie Leach
Chief Executive Officer
Open Data Australia

15:10
Afternoon tea break

15:40
Delivering a robust data analytics strategy
  • Optimising analytical capabilities: what more must banks do?
  • Building a useful analytical model with the data you’ve collected
  • The journey from data analytics to AI: how can banks make the jump?

Joseph Healy
Co-founder & CEO
Judo Bank

16:10
CASE STUDY: How to take a leading position – NAB’s new API roll out strategy
  • How to choose the right partners to become the go-to-platform
  • Connecting and cooperating to accelerate innovation in customer experience
  • Addressing the lifecycle of partnerships – from selection to setting up and managing expectations

Yuri Misnik
Executive General Manager, CIO
National Australia Bank

16:50
Closing remarks from the Chair

17:00
End of Day One and networking drinks